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    • Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary.
    • Strong knowledge of network administration, technical support,…
    • You will also help out on the support line to give support to our customers.
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    • You also take care of basic administrative tasks and help resolve small issues in a professional and friendly way.
    • Relevant utbildning inom nätverk, telekom eller IT, eller motsvarande erfarenhet.
    • CCNA-certifiering eller stark motivation att ta CCNA.
    • The need for a service desk operator is constantly evolving and a curiosity around technical trends and innovations is therefore important.
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Job Post Details

IT Support Engineer - job post

Sybex
2.4 av 5 stjärnor
Stockholm
Heltid

Jobbinformation

Anställningsform

  • Heltid

Ort

Stockholm

Fullständig jobbeskrivning

Must Have:

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.

Responsibilities:

- Provide desktop support to end-users, including troubleshooting hardware and software issues

- Install, configure, and maintain computer systems and peripherals

- Set up and troubleshoot network connectivity for desktops and laptops

- Manage user accounts and permissions in Active Directory

- Assist with software installations and upgrades

- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary

- Collaborate with team members to resolve complex technical issues

- Document technical procedures and solutions for future reference

Qualifications:

- Proven experience as a Desktop Support Technician or similar role

- Strong knowledge of network administration, technical support, and IT support principles

- Proficiency in operating systems such as Windows, Linux, and Mac OS

- Familiarity with office productivity software (e.g., Microsoft Office)

- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus

- Knowledge of VPN technologies and remote access tools

- Excellent problem-solving skills and attention to detail

- Strong communication and interpersonal skills

Jobbtyp: Heltid, Visstid

Arbetsort: På plats

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