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IT Operations Manager - job post

BioArctic
Warfvinges Väg 35, 112 51 Stockholm
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Ort

Warfvinges Väg 35, 112 51 Stockholm

Fullständig jobbeskrivning

BioArctic is looking for an IT Operations Manager to ensure that BioArctic’s IT environment runs smoothly, securely and efficiently.

You will own the operational oversight of our IT landscape and act as the primary interface towards our main IT provider, ensuring that all services, infrastructure and support are delivered as agreed and continuously improved.

A large part of the role involves close collaboration with internal IT support colleagues and IT lab specialists, ensuring that day‑to‑day operations work seamlessly across both office and laboratory environments.

The role reports to the Head of IT.


Key Responsibilities

Operations & Vendor Management

  • Main contact towards BioArctic’s IT service provider

  • Ensure delivery of infrastructure, support and services according to SLAs

  • Drive service reviews, improvements and cost efficiency

IT Environment Ownership

  • Ensure a stable and secure office IT environment

  • Oversee lifecycle of endpoints and workplace equipment (computers, screens, peripherals, printers)

  • Ensure reliable network operations (switches, routers, access points, WiFi)


Project Management

  • Lead IT projects end‑to‑end

  • Example: procurement and implementation of a new CRM system
    (requirements, vendor selection, demos, contracts, delivery)


Your Background

  • 5+ years in IT operations, infrastructure or service management

  • Experience managing IT vendors and external providers

  • Strong understanding of workplace IT, networking and infrastructure

  • Proven experience leading IT projects and procurements

  • Ability to translate business needs into clear IT requirements


Meritorious

  • Experience from regulated environments (e.g. GxP)

  • Knowledge of IT service management frameworks (e.g. ITIL)


Why This Role Matters

You will create structure and ownership of IT operations, ensuring:

  • a reliable and frictionless IT environment

  • strong control over suppliers and services

  • efficient execution of IT initiatives

Your work enables the organization to focus on its core mission — without IT disruptions.


What We Offer

  • A central role in a growing biopharma company

  • Opportunity to shape IT operations and vendor governance

  • Close collaboration with IT support, lab specialists and external partners

  • A purpose‑driven environment with real impact

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