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Job Post Details

Internship - E-commerce and Customer Experience - job post

House of Dagmar
4.0 out of 5
114 41 Stockholm
Deltid, Praktik
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Jobbinformation

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Anställningsform

  • Deltid
  • Praktik

Ort

114 41 Stockholm

Fullständig jobbeskrivning

House of Dagmar is a fast growing Swedish based fashion company with a global reach. Since the label Dagmar was launched in 2005, its unconventional and sophisticated style has been widely recognised by the fashion industry as well as the press throughout Europe, United States and Asia and has received several prestigious awards.

This is an exciting opportunity to be part of House of Dagmar e-commerce & sales team, and gain valuable and realistic hands-on experience in the fashion industry. The internship is located at our Head office in Stockholm. The internship is part time.

Job description

Being part of the sales & e-com team, working closely with the ecommerce operations manager.

Main tasks

E-commerce and digital platforms

  • Assist with our product catalogue (both current and coming season)
  • Adding pictures, size recommendations and descriptions for coming season products
  • Assist with adding translated texts to our product catalogue
  • Assist with adding “style with” and “you may also like” for our products
  • Assist Tech Team with CRO projects

Customer support and customer care process

  • Keep the customer experience quick, easy and helpful
  • Support customers on chat & email
  • Offer styling and size recommendations
  • Manage returns and refunds via our e-com platform

Desired qualifications

  • Available for at least 6 months (ca 2 days / week)
  • A student or graduate within business administration or similar. Focus area of e-commerce, digital marketing or such is preferred but not a requirement
  • Prior experience in Customer Care, online or in store
  • Fluent in Swedish and English, written as well as verbal
  • Structured and focused with a positive mind set as well as a passion for E-commerce and customer service
  • Ambitious and prepared to work with tasks of both high and low grade of complexity

We offer practical experience in a wide range of tasks and you gain insight into the e-commerce operations of a fashion company. You will learn to navigate and work in e-commerce programs like Centra platform, Adyen payments, Intercom chat, Yayloh returns tool and Ongoing warehouse management system.

We look forward to hearing from you!

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