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Jobb som matchar qwello

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Multilingual Customer Care Representative (Dutch/German) - job post

Qwello
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Fullständig jobbeskrivning

Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams rather than individual superstars. Be part of shaping the E-mobility of the future!

To reach our goal we are looking for a highly driven and enthusiastic part-time Customer Care Representative to join our team in Sweden and support our customers on all types of enquiries when using our products and services. We are first and foremost looking for a student worker available to work an on-call schedule primarily focusing on nights and weekends. Let's power the future together!

As an on-call Customer Care Representative at Qwello, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value of "Customer First" and are the first point of contact for customer enquiries of all kinds.

Working on-call means that you are free to do other things while “working”, e.g. cooking, watching a movie or even sleeping, as long as you can answer your phone in a noise-free environment whenever a customer calls.

We are looking for someone who can speak German and Dutch, as well as English, as you will need to help customers in all countries where Qwello operates.

Your Responsibilities \uD83D\uDE80

  • Respond promptly to customer queries in a timely and professional manner via phone mainly during nights and weekends
  • Identifying customer needs and be able to provide solutions
  • Analyse and report malfunctions while, at the same time, solving problems and streamlining the process recurring enquiries
  • Work in close collaboration with our global customer service team as well as the technical team
  • Proactively share knowledge and experience with the team

Your Profile ✨

  • Fluency in Dutch, German and English
  • Any other language knowledge is considered a plus
  • Available to work on-call duty 2-3 nights a week, as well as weekends biweekly
  • Preferably located in Sweden and available to travel to our office for the onboarding
  • Proven customer support experience or experience as a Customer Care Representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus
  • Good level of technical knowledge to be able to work independently on various platforms
  • A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
  • Solid multitasking skills to be able to listen to the customer while figuring out the perfect solution
  • Excellent communication skills, both written and verbally

Your Benefits \uD83E\uDEB4

  • Enjoy a remote-friendly environment with the possibility to work entirely from your home
  • Do other things that are important to you while earning money, i.e. reading a book, cooking, or even sleeping!
  • Flat hierarchies with an efficient decision-making process without red tape
  • The opportunity to play a key role in shaping the mobility revolution.
  • Be part of an international and dynamic team of more than 25 nationalities.
Equal Opportunities:
We strive to eliminate discrimination, remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed. At Qwello everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.
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