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• Application Deadline: Sept. 29, 2024
• Kista
• Hybrid

Job Description

Do you want to be a key part of developing the telecom market? Do you enjoy creating value, delighting customers, and increasing customer lifetime? Do you enjoy a collaborative, environment with high ambitions? Then this job might be something for you.

About the job

The Customer Value Management team sits in the B2C Commercial organization and is focused on increasing the value and reducing the churn of our customer bases. As Head of Customer Value Management you will be a part of the Tele2 Commercial leadership team and report to Daniel Wall who is the Commercial Director. Please note that it is a temporary position, starting as soon as possible and ending 1st of February 2025.

Your main responsibilities:

• Lead and develop a team of customer base and retention managers. Currently four roles focused on the product areas Mobile, Broadband, TV as well as FMC

• Develop strategy and effective ways of working to increase and optimise value of existing customer base, strengthen loyalty and reduce churn. Secure and develop relevant KPI:s to follow and improve business in line with ambition

• Develop and improve the customer value management journey, securing propositions and retention, cross- and up-sell and growth of the customer portfolio in line with the FMC ambition.

• Define and develop customer segmentation and targeting model to implement and measure value accreditive propositions across the customer base

• Responsible for retention of existing customer base

• Proactively cooperate within the Commercial unit, with Analytics, Customer Operations, other Sales channels, Marketing, as well as other key stakeholder to optimize Tele2 revenues and gross profit

• Lead weekly & monthly performance reviews

• Track market and competitor activities

Must have

• Commercial profile and have worked on customer base strategy & tactics

• Experience from working with activities and programs that drive customer engagement, advocacy, churn reduction and value creation

• Experience of financial analyses. You will need to be able to build and analyse business cases and maintain a budget

• Previous management experience, not necessarily with direct reports but in leading roles requiring structured and clear leadership and steering

Nice to have

• Academic degree, preferably business and/or engineering

• Experience from telecom or other subscription-based business

Great Place to Work

• Pension and health care

• Hybrid and flexible work life balance

• Career opportunities

• Parental benefit

• Employee benefits and Tele2 discounts

• Inclusive workplace

• Stora utbildningsmöjligheter

• Tydliga karriärvägar och utvecklingsmöjligheter

• Lön och försäkringar enligt kollektivavtal

• Generöst förmånspaket

• Inkluderande arbetskultur där alla är välkomna

• Rabatter på Tele2s produkter och tjänster

• Convenient parking next to our office in Kista

• Leading in technology

• Tjänstepension

• Möjlighet till interna karriärvägar och utveckling

• Lön och försäkringar enligt kollektivavtal

• Inkluderande arbetskultur

• Rabatter på Tele2s produkter och tjänster

• Föräldralön

Skills & Requirements

Who do we believe you are as a person?

To excel in this role, you should have a strong passion for managing insights, combining customer experience with business acumen and strengthen our customer life cycle management. Your proactive and analytical skills enable you to develop innovative strategies that translates into customer value.

As a strategic thinker, you focus on the bigger picture, working towards commercial goals, strengthening brands, and enhancing the overall customer experience with a long-term vision.

You enjoy collaboration and proactively contribute to dynamic and effective cross function ways of working, where knowledge is shared to embrace new ideas to create growth in a healthy and inclusive work environment.

Why Tele2

• We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.
  
• Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.
  
At Tele2, we work hard to our commitment to lead in sustainability, which has made us the number one climate leader in Europe and we keep reaching new goals as we are bound to shift to a circular economy.

Interest and application

This is a temporary position starting as soon as possible and ending 1st of February 2025.

Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.
As a step in the recruitment process, Tele2 performs a background check on final candidates.

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