Jobb som matchar our stars ab

• Application Deadline: Oct. 20, 2024
• Kista
• Hybrid

Job Description

Do you love coaching others to becoming more process adherent, with strong customer focus, communication, and structure? Are you interested in searching for answers and improve our way of working with a data driven focus? Then this is the role for you!

ABOUT THE ROLE

As a member of the Operation Readiness team, you will be a part of a toolbox team of specialists who are the link between our Service Operations organization and the rest of the company. In this team we have Business Developers, Business and Data Analysts, Process Managers and a group of Change Managers providing change control.

For the role as Problem Coordinator, you will be working and collaborating with different teams, areas and organizations within Tele2, while alerting our stakeholders of advancement. You will work closely with the Process Manager to follow up on KPIs and data to find improvements to make sure we are process adherent. Since the Incident, Problem and Change process are tightly connected you will also support in the other processes as well, but your focus will be the Problem process.

In this role you are expected to be insight driven, for Tele2 to make necessary actions and improvements based on data collected. You will also educate and collaborate with different areas within Tele2. You will be the driver to follow up on Lessons Learn meetings, you will hold stakeholder meeting and be the go-to person from the organization with questions. For this role you need to have a high level of supporting and collaborating skills.

WHAT WE LOOK FOR

As a person, you are team oriented, like to improve the way of working and work both independently and collaboratively with colleagues. You need to take own responsibility and drive your daily work forward. Furthermore, we believe you are proactive, and you thrive in a changing environment. A few more key competences we believe are needed to be successful in this role are listed below:

• Customer focused

• Comfortable with public speaking

• Structured

• Team oriented

• Fluent in English and Swedish, both orally and in writing

• Skilled in Change Management and leading transformation

Meriting competences:

• Data driven

• Experience with ServiceNow

• Experience with ITIL

• Experience within Telecom business

• Experience with administration roles

Great Place to Work

• Pension and health care

• Hybrid and flexible work life balance

• Career opportunities

• Parental benefit

• Employee benefits and Tele2 discounts

• Inclusive workplace

• Stora utbildningsmöjligheter

• Tydliga karriärvägar och utvecklingsmöjligheter

• Lön och försäkringar enligt kollektivavtal

• Generöst förmånspaket

• Inkluderande arbetskultur där alla är välkomna

• Rabatter på Tele2s produkter och tjänster

• Convenient parking next to our office in Kista

• Leading in technology

• Tjänstepension

• Möjlighet till interna karriärvägar och utveckling

• Lön och försäkringar enligt kollektivavtal

• Inkluderande arbetskultur

• Rabatter på Tele2s produkter och tjänster

• Föräldralön

Skills & Requirements

A few words from the manager

My name is Agnes Elde-Johansson, and my aim is to form a tactical team with a broad range of skills and competences which can support and help our fellow co-workers in Service Operations as well as stakeholders at Tele2. We are a driven team of specialists with one common aim, to deliver on our internal and external promises. This is a fun, newly formed team with years of experience within both Tele2 and telecommunications in general.

It is important for me to engage and involve all the Operations Readiness team members to collaborate and to utilize our collective expertise, evolving into something more than we are today. I believe respectful, progressive and transparent ways of approaching each other and our colleagues is the key to success!

Why Tele2

• We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.
  
• Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.
  
At Tele2, we work hard to our commitment to lead in sustainability, which has made us the number one climate leader in Europe and we keep reaching new goals as we are bound to shift to a circular economy.

Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.

As a step in the recruitment process, Tele2 performs a background check on final candidates.

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