Transas is a world-leading developer and supplier of a wide range of software, integrated solutions and hardware technologies for the marine and aviation industry, including both onboard and shore-based applications.
Our truly international organization consists of 1800 employees located in, for instance Ireland, Russia, Sweden, USA, UK, Germany, France, the Netherlands, China, Hong Kong, the Pacific region, UAE, Greece, Turkey, Spain and Norway. In addition we have a vast network of representative offices in more than 110 countries.
The IT Support Technician will form part of a global IT team, supporting our international organization. You will be responsible for the day-to-day maintenance of defined computer equipment, for the resolution of identified technical problems, and supporting internal users by providing solutions to software, hardware, networking and communication issues, during working hours and on an on-call rotation. The position also encompasses data backup rotations, client hardware/software distribution, and occasional network cabling.
. Provide front line Help Desk support
. Troubleshoot basic networking and connectivity issues
. Install, configure, and maintain Windows XP, 7, Mac and supplementary applications such as Microsoft Office
. Provide phone support (IP and mobile)
. Maintain user-focused portions of the Help Desk FAQ
. Evaluate new hardware and software technologies
. 1-3 years experience in providing Desktop/Help Desk support
. Strong communication skills with a keen sense of customer service
. Intimate knowledge of desktop operating environment
. Effective network troubleshooting skills
. Excellent oral and written communication skills in both English and Swedish
. Flexible, adaptable
. Independent problem-solving skills, driven to solve problems with maintainable solutions
. Ability to explain technical subject matter clearly and accurately
. Manage stressful situations with calm, courtesy, and confidence
. A logical and methodical approach to problem solving
. Ability to work as part of a team and independently
The position is based in Gothenburg. Occasional international travel might be required. In this recruitment we cooperate with Dfind IT. Please send your application including personal letter and CV via Dfinds website: www.dfind.se/it.
For more information about the position you are welcome to contact:
Bardia Mousavi, Recruitment Consultant, Dfind IT: +46 733 57 36 27 or firstname.lastname@example.org
Uppdragsgivare: Transas Marine