is looking for a highly effective business and technology leader to act as the Practice Leader, Strategic Services within the Customers for Life (CFL) business unit.
Strategic Services is a critical factor in helping to drive Salesforce from a $2B to a $10B company and beyond. As platform and solutions become a larger percentage of our offerings, Salesforce needs a strong Services organization to deliver proof points, help drive deeper relationships and accelerate license sales.
Reporting to the Regional VP of Strategic Services, the Practice Leader will drive our growth strategy and be responsible for the delivery of direct and expert consulting services within the Nordics region. This leader should have good understanding of the Nordic consulting market including broad understanding of the overall consulting market place, detailed knowledge of key competitors, and experience delivering consulting services to top companies that that market.
The ideal individual will be both visionary and pragmatic, and be able to work effectively in a matrixed environment. He or she will define and drive the Strategic Services international growth strategy, ensure execution, and build and manage a high performing team to success.
Manage the consulting businesses in Nordic region, including the execution of the Strategic Services projects and other business priorities
Define and drive the growth strategies for the region including talent acquisition strategies
Manage the key consulting business metrics including revenue, utilization, and expenses
Define and execute key programs and initiatives within market
Mentor and coach consulting team members, hire and develop key talent, and manage performance
Work closely with global community leaders to ensure that local enablement needs are clearly understood and part of our broader enablement plans.
Oversee the successful delivery of a portfolio of projects including proactively reviewing projects to ensure they are structured for success and meet defined quality standards
Develop effective executive level relationships with key CFL – Strategic Services customers
Demonstrate an ability to effectively manage customer expectations and escalations, including Red Accounts and ensuring that a clear, well thought out action plan is developed and executed to ensure a successful conclusion
Ability to collaborate effectively with the CFL regional leader and Sales leaders to build and develop a sales pipeline and convert to booked business, achieving necessary bookings targets
Ability to create, review and effectively present and negotiate PSAs and SOWs
Manage the operational components of the international businesses, bookings forecasting, billings forecasting, utilization, and resource management
Demonstrate a clear understanding of
products and services and how they can apply to specific customer situations
Broad-based business and technology professional with 12+ years of Consulting delivery and management experience, with a proven track record of managing a consulting P&L gained with a US parented software or services orgsanisation
Detailed understanding of best practices for enterprise CRM systems and experience with complex CRM and IT deployments
High-horsepower, high-energy, visionary executive with a proven entrepreneurial track record of defining and delivering new initiatives
Consistent track record of building and managing great teams and relentless operational execution
Extensive international experience in managing and growing business in both developing and mature markets ideally having experienced international assignents as part of your career development
Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring teams from many different cultures around the world
Skillful collaboration and diplomacy to ensure smooth working relationships across matrixed teams
Robust analytical skills and the ability to deliver on detail as well as strategy
Excellent communication, presentation and negotiation skills
Extensive experience presenting to and collaborating with Sr. Management including CEO and Board of Directors
Ability to quickly grasp and distinctly explain technology and business concepts
A technical degree and MS or MBA
Business acquisition and integration experience preferred
Must be fluent (written and spoken) in both English and Swedish
Must be willing and able to travel regular basis
Must be located in or commutable distance to Stockholm
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