Community Support Specialist
Wrapp - Stockholm

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Background
Wrapp lets you celebrate friends with free and paid gift cards from great brands. Wrapp lets friends contribute to your gift card, and makes it fun and easy to give, receive and redeem gift cards using mobile devices and the web. Founded in 2011, Wrapp is based in San Francisco, New York, and Stockholm.
Our users mean the world to us. We want them to have a fun and seamless gifting " redemption experience. That ’s why we ’re looking for a Community Support Specialist to join our team and help us delight users. If you°re someone who cares deeply about users, can°t rest until they°re happy, and will represent their interests in every forum – from product development to gift card inventory to social media – then we want to hear from you.
Responsibilities

Be our ultimate user advocate
Deliver service and support to end-users over multiple channels (Facebook, Twitter, and more) using Desk.com
Work with users to resolve product or service problems by: empathizing with the user; understanding their problems; determining the cause; providng the best solution; and relentlessly following up (internal " external) to ensure resolution.
Work with the product team to define user stories for common bugs, product opportunities, and so on. Skill and Knowledge Qualifications

Love users
Knowledge of customer service principles and practices
Willingness to co-operate with others and work to the greater good
Effective listening skills
Speak and write clearly, accurately, and concisely
Self-motivated " work independently (we°re a startup after all!)
Be comfortable liaising and working with our team in San Francisco, USA
Ability to remain patient and understanding despite
Knowledge of relevant software applications such as Microsoft Office and iWork
Fluent in English " Swedish. Knowledge of German " French a major plus. Education and/or Experience

College or University degree
2+ years related experience

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